Frequently Asked Questions


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We want to make sure to answer any questions you may have!


Coffee FAQs

Where do your coffees come from?

We source our coffee beans from some of the best coffee growing regions in the world. All of our coffees are sourced from Fair Trade certified cooperatives to ensure that the growers receive fair compensation for their crops. To learn more about Fair Trade check out their website.

Our blends are a blend of beans from three different coffee regions:

  • Alpha Blend – Colombia, Guatemala, Sumatra
  • Sit & Stay – Papua New Guinea, Mexico, Peru
  • Paper & Slippers - Peru, Nicaragua, Mexico
  • Morning Walk – Guatemala, Peru, Sumatra

Our single-origins come from a single growing region in the countries from which is indicated (Peru, Colombia, etc.)

What is the shelf life of your coffee?

Generally, the shelf life of an unopened bag of coffee is about 6 months. We strive to keep our online inventory as fresh as possible. Our goal is to have no more than 2 weeks between our roaster to your door. 

Are your bags of coffee nitrogen-flushed?

No, our bags are not nitrogen flushed. We bag soon after roasting, however, so the CO2 emitted from the roasting process forces oxygen out of the bag in the same manner that nitrogen flushing does.

Are the descriptions on your coffee bags added flavors?

No, the descriptions on the bags are just tasting notes, similar to a wine tasting note. We do not add any flavoring to our coffee beans!

Do you have an espresso roast?

While we don't make a specific espresso blend, we do have many cafes and customers who pull excellent espresso shots with our beans. 

Our Single-Origin Colombian tends to be a favorite if you enjoy a crisp, bright, floral espresso shot. 

If you prefer a classic, Italian style espresso, our Alpha Blend will be the perfect fit.

For a style that falls in between the Colombian and the Alpha, I recommend our Sit & Stay Blend.


Shipping FAQs

When will my order ship?

Your order will generally ship on the following business day after the order was placed. Orders placed over the weekend will ship on Monday. We will send you a shipping confirmation email upon shipment which will include a tracking number for your reference. Please allow for additional time due to increased holiday traffic.

How long do your Economy & Free Shipping options take for delivery?

For orders that qualify for free shipping we use our economy rate option, FedEx SmartPost. Please allow 4-6 business days for delivery with FedEx SmartPost. If you need your order to arrive sooner, you will have the option to upgrade to a faster shipping option at checkout.

Can I ship my order to multiple locations?

No, unfortunately we are unable to offer multiple points of shipment in one order. If you are interested in sending our coffees to multiple locations, you will need to check out separately for each destination.


Rescue Partners FAQs

When I buy online who do the proceeds benefit?

For online orders, 20% of the proceeds of the order go to benefit our local partner closest to the order shipping address.

How can my rescue organization become a partner?

We are always looking for great new partners to work with! Please send an inquiry!


Subscription FAQs

How do I manage my subscription?

You can manage your all aspects of your subscription through your Grounds & Hounds customer account. Note that an account is not automatically created for you when you checkout. To manage your account, you must create a customer account using the same email address that you used at checkout. See below for instructions on creating a customer account.

How can I create a Grounds & Hounds account?
  1. To create a G&H account, go to the Grounds & Hounds online store and click on the Create Account link in the top right hand corner of the screen.
  2. Enter your name, email, and create a secure password
  3. After your account is created you will receive an account activation email. Open this email and click the Activate your account button within the body of the email.
  4. You will be taken to your G&H customer account dashboard!
Ok, now I’ve logged into my customer account, but I cannot find my subscription.

You should see a Manage Subscription link in orange text just below your name on the right hand side of your screen. Click on this link to view all of your Grounds & Hounds subscriptions.

I am running out of coffee before my next shipment arrives, what should I do?

You have the ability to adjust the quantity of coffee you receive or the delivery timeframe of your subscription. If you are running out of coffee before your next coffee delivery, consider increasing the number of bags per delivery or shortening the delivery interval (i.e. from 1x per month to 1x per every 3 weeks).
Steps:

  1. Log into your Grounds & Hounds customer account and click on the Manage Subscriptions link just under your name.
  2. To adjust frequency, click on the current frequency indicated. This will generate a delivery interval pop up where you can adjust the delivery interval for this subscription. Note that this will change the delivery interval for all future deliveries.
  3. To adjust quantity delivered click on the Manage link. This will generate a dropdown menu with several options. Select the Product (Qty) option increase/decrease quantity as desired.
What if I ordered more coffee than I can consume in the subscription timeframe?

You have the ability to adjust the quantity of coffee or delivery timeframe of your subscription.

If you ordered too much, consider reducing the number of bags ordered or lengthening the delivery interval (i.e. from 1x per month to 1x per every 6 weeks).
Steps:

  1. Log into your Grounds & Hounds customer account and clicking on the Manage Subscriptions link just under your name.
  2. To adjust frequency, click on the current frequency indicated. This will generate a delivery interval pop up where you can adjust the delivery interval for this subscription. Note that this will change the delivery interval for all future deliveries.
  3. To adjust quantity delivered click on the Manage link. This will generate a dropdown menu with several options. Select the Product (Qty) option increase/decrease quantity as desired.

 

I am going on vacation. Can I skip a delivery interval?

Yes! If you are going on vacation, or need to skip a delivery for any reason, you can manage this in Grounds & Hounds customer account.

Steps:

  1. Log into your Grounds & Hounds account and click on the Manage Subscriptions link under your name.
  2. To skip a delivery, click on the Manage link. This will generate a dropdown menu with several options.
  3. Select the Upcoming Orders option and then click Skip Shipment for each of the scheduled shipments that you would like to skip.

 

How do I update the delivery address for my coffee?

You can update your delivery address through your Grounds & Hounds customer account.

Steps:

  1. Log into your Grounds & Hounds customer account and click on the Manage Subscriptions link under your name.
  2. To change your subscription delivery address, click on the Manage link. This will generate a dropdown menu with several options.
  3. Select the Update Address option and enter the new address where you would like for your coffee to be delivered

 

How do I update the credit card on file for my coffee subscription?

You can update the credit card you have on file through your Grounds & Hounds customer account.
Steps:

  1. Log into your Grounds & Hounds customer account and click on the Manage Subscriptions link under your name.
  2. To update the card on file, click on the Manage link. This will generate a dropdown menu with several options.
  3. Select the View/Update Card option, enter your new card information and click Update.
Can I add new coffees to my subscription?

Yes, you can add new coffees to your subscription through our main online shop.

Steps:

  1. Log into your Grounds & Hounds customer account
  2. Visit the product page of the product that you would like to subscribe to and
  3. Click on the Add to Existing Subscription button
Will I receive a 5% discount on each subscription order?

Yes! You will receive a 5% discount on your first order and all subsequent subscription billings!

I’d love to buy a subscription for a friend, is this possible?

Of course! We have a few options available for gift subscriptions.

  1. If you would like to give an ongoing subscription to a friend, just use their shipping information at checkout. They will receive coffee shipments for as long as you decide to continue the subscription. Make sure to let them know that it is coming!
  2. To gift a subscription for a defined period of time, check out our new 3-month and 6-month gift subscriptions. They work in the same manner as our ongoing subscription program, but are only active for a defined period of time. We also provide the opportunity to prepay for the entire subscription up front.

 

How can I cancel my subscription?

We’re sorry to see you go but understand that the a coffee subscription is not for everyone. To cancel your subscription follow the steps below:

  1. Log into your Grounds & Hounds customer account and click on the Manage Subscriptions link just under your name.
  2. Select the option to cancel your subscription.

 


Gift Subscription FAQs

Do I need to cancel this subscription after the subscription period ends?

No, this subscription is only for the specified time period (3-months, 6-months or 12-months). You will only be billed for the subscription period purchased.

Can I send multiple bags as a gift subscription?

If you would like to send multiple bags of coffee as a gift subscription you have 2 options:

  1. To send two or more bags of the same blend type you can change the quantity of the subscription in your checkout cart to the number of bags that you would like to send.
  2. To send two or more bags of different blends (i.e. one bag of Morning Walk and one bag of Sit & Stay) you will need to create two different product orders. Select the first blend and click the “Add to Cart” button, next select the second blend and click the “Add to Cart” button. When you check your shopping cart you should have a line for each!

 

How can I manage my subscription?

You can manage your all aspects of your subscription through your Grounds & Hounds customer account. Note that an account is not automatically created for you when you checkout. To manage your account, you must create a customer account using the same email address that you used at checkout. See the main Subscription FAQs for instructions on creating a customer account and all other subscription management questions

Can I prepay for my entire gift subscription?

Yes, if you would like to prepay for your entire gift subscription, please contact us at info@groundsandhoundscoffee.com and we can process your gift subscription payment up front.