Our beans are 100% Arabica and sourced from the best growing regions throughout the world. We small batch roast our coffee focusing on developing rich, savory, and full-bodied blends, ranging from light & bright to smoky & sweet. From blends to single origins, our goal is to provide every rescue-loving, coffee-sipping superhero with an opportunity to join our mission and the perfect excuse to slow down and spend 15 more minutes with your best friend each morning! We believe that great products are naturally produced and minimally altered before consumption. For this reason, we source organic or fully traceable green coffee before roasting in small batches to capture the unique qualities of each bean. We currently source green coffee from the following regions: Colombia, Peru, Guatemala, Nicaragua, Mexico, Ethiopia, Tanzania, Sumatra, and Indonesia. 

We believe that a product can only be great if it is great every step of the way. For this reason, we put an emphasis on developing a responsible supply chain, beginning with the farmers who produce our green coffee.

Generally, the shelf life of an unopened bag of coffee is about 12 months. We strive to keep our online inventory as fresh as possible. Our goal is to have no more than 2 weeks between our roaster to your door. If you have extra coffee on hand that you'd like to store, we recommend keeping the coffee in a cool dark place, but DO NOT freeze your coffee. This will have a negative impact on the future flavor and quality. 

No, the descriptions on the bags are just tasting notes, similar to a wine tasting note. We do not add any flavoring to our coffee beans with the exception of our flavored coffees which can be found in our Flavored Blends Collection here.

Your order will generally ship one to two business days after the order was placed. Orders placed over the weekend will ship on Monday. We will send you a shipping confirmation email upon shipment which will include a tracking number for your reference. Please allow for additional time due to carrier delays caused by COVID-19 and increased holiday traffic.

For orders that qualify for free shipping we use our economy rate option, FedEx SmartPost. Please allow 5-9 business days for delivery with FedEx SmartPost. If you need your order to arrive sooner, you will have the option to upgrade to a faster shipping option at checkout.

No, unfortunately we are unable to offer multiple points of shipment in one order. If you are interested in sending our coffees to multiple locations, you will need to check out separately for each destination.

At this time all US states are included in the Free Shipping rate, excluding Hawaii and Alaska.

1) To create a G&H account, go to the Grounds & Hounds online store and click on the Create Account link in the top right hand corner of the screen.

2) Enter your name, email, and create a secure password

3) After your account is created you will receive an account activation email. Open this email and click the Activate your account button within the body of the email.

4) You will be taken to your G&H customer account dashboard!

You have the ability to adjust the quantity of coffee you receive or the delivery timeframe of your subscription. If you are running out of coffee before your next coffee delivery, consider increasing the number of bags per delivery or shortening the delivery interval (i.e. from 1x per month to 1x per every 3 weeks).

Steps:

1) Log into your Grounds & Hounds customer account and click on the Manage Subscriptions link just under your name.

2) To adjust frequency, click on the current frequency indicated. This will generate a delivery interval pop up where you can adjust the delivery interval for this subscription. Note that this will change the delivery interval for all future deliveries.

3) To adjust quantity delivered click on the Manage link. This will generate a dropdown menu with several options. Select the Product (Qty) option increase/decrease quantity as desired.

You have the ability to adjust the quantity of coffee or delivery timeframe of your subscription.

If you ordered too much, consider reducing the number of bags ordered or lengthening the delivery interval (i.e. from 1x per month to 1x per every 6 weeks).

Steps:

1) Log into your Grounds & Hounds customer account and clicking on the Manage Subscriptions link just under your name.

2) To adjust frequency, click on the current frequency indicated. This will generate a delivery interval pop up where you can adjust the delivery interval for this subscription. Note that this will change the delivery interval for all future deliveries.

3) To adjust quantity delivered click on the Manage link. This will generate a dropdown menu with several options. Select the Product (Qty) option increase/decrease quantity as desired.

Yes! If you are going on vacation, or need to skip a delivery for any reason, you can manage this in Grounds & Hounds customer account.

Steps:

1) Log into your Grounds & Hounds account and click on the Manage Subscriptions link under your name.

2) To skip a delivery, click on the Manage link. This will generate a dropdown menu with several options.

3) Select the Upcoming Orders option and then click Skip Shipment for each of the scheduled shipments that you would like to skip.

You can update your delivery address through your Grounds & Hounds customer account.

Steps:

1) Log into your Grounds & Hounds customer account and click on the Manage Subscriptions link under your name.

2) To change your subscription delivery address, click on the Manage link. This will generate a dropdown menu with several options.

3) Select the Update Address option and enter the new address where you would like for your coffee to be delivered

You can update the credit card you have on file through your Grounds & Hounds customer account.

Steps:

1) Log into your Grounds & Hounds customer account and click on the Manage Subscriptions link under your name.

2) To update the card on file, click on the Manage link. This will generate a dropdown menu with several options.

3) Select the View/Update Card option, enter your new card information and click Update.

Yes, you can add new coffees to your subscription through our main online shop.

Steps:

1) Log into your Grounds & Hounds customer account

2) Visit the product page of the product that you would like to subscribe to and

3) Click on the Add to Existing Subscription button

Of course! We have a few options available for gift subscriptions.

1) If you would like to give an ongoing subscription to a friend, just use their shipping information at checkout. They will receive coffee shipments for as long as you decide to continue the subscription. Make sure to let them know that it is coming!

2) To gift a subscription for a defined period of time, check out our new 3-month, 6-month, and 12-month gift subscriptions.

They work in the same manner as our ongoing subscription program, but are only active for a defined period of time. We also provide the opportunity to prepay for the entire subscription up front.

We’re sorry to see you go but understand that the a coffee subscription is not for everyone. To cancel your subscription follow the steps below:

1) Log into your Grounds & Hounds customer account and click on the Manage Subscriptions link just under your name.

2) Select the option to cancel your subscription.

If you'd simply like to pause or delay your subscription, you are able to skip as many shipments as you'd like and reactivate your subscription as soon as you are ready! 

No, this subscription is only for the specified time period (3-months, 6-months or 12-months). You will only be billed for the subscription period purchased.

If you would like to send multiple bags of coffee as a gift subscription you have 2 options:

1) To send two or more bags of the same blend type you can change the quantity of the subscription in your checkout cart to the number of bags that you would like to send.

2) To send two or more bags of different blends (i.e. one bag of Morning Walk and one bag of Sit & Stay) you will need to create two different subscription orders. Select the first blend and click the “Add to Cart” button, next select the second blend and click the “Add to Cart” button. When you check your shopping cart you should have a line for each!

Because your gift subscription was purchased by another individual, you will need to reach out to our customer service team to make any modifications. Our team is ready to help you in any way you may need! Email info@groundsandhoundscoffee.com for assistance. 

Due to the heavy volume of donation requests, we do our best to support but cannot always provide items for events. However, please reach out directly to Groundscrew@groundsandhoundscoffee.com with an overview of your event and event date and we will do our best to provide donations! 

It sure does! We utilize a portion of profits from every product on our site to benefit rescue pups. So you can feel twice as good about adding that new mug to your collection! 

We are always seeking new partners. If you are a 501c3-approved organization involved in animal rescue and would like to discuss partnering, please submit to join our Grounds Crew Program

Referral discounts do expire. When you share a referral, the recipient has 60 days to complete a purchase. When the purchase is made, you’ll receive a referral discount that is valid for 30 days. 

No, you can only use one coupon or discount per transaction.  

The discount code can be used to share with family, friends, or social media platforms.  Please note that referral links and the soliciting of referral links is not permitted.

All referrals are sent by email to the email address on your account. When you refer someone to G&H and they make a purchase, you will receive an email with the discount code.