You can manage your all aspects of your subscription through your Grounds & Hounds customer account. Note that an account is not automatically created for you when you checkout. To manage your account, you must create a customer account using the same email address that you used at checkout. See below for instructions on creating a customer account.

1) To create a G&H account, go to the Grounds & Hounds online store and click on the Create Account link in the top right hand corner of the screen.

2) Enter your name, email, and create a secure password

3) After your account is created you will receive an account activation email. Open this email and click the Activate your account button within the body of the email.

4) You will be taken to your G&H customer account dashboard!

You should see a Manage Subscription link in orange text just below your name on the right hand side of your screen. Click on this link to view all of your Grounds & Hounds subscriptions. If you do not see the link, double-check your e-mail address associated with your first subscription order. Your customer portal must register with the same e-mail address. 

You can easily swap products through your Grounds & Hounds customer account.

Steps:

1) Log into your Grounds & Hounds customer account and click on the Manage Subscriptions link under your name.

2) To swap products, click on the Manage link. This will generate a dropdown menu with several options.

3) Click the Swap Product option and select the new coffee you would like to be delivered.

You have the ability to adjust the quantity of coffee you receive or the delivery timeframe of your subscription. If you are running out of coffee before your next coffee delivery, consider increasing the number of bags per delivery or shortening the delivery interval (i.e. from 1x per month to 1x per every 3 weeks).

Steps:

1) Log into your Grounds & Hounds customer account and click on the Manage Subscriptions link just under your name.

2) To adjust frequency, click on the current frequency indicated. This will generate a delivery interval pop up where you can adjust the delivery interval for this subscription. Note that this will change the delivery interval for all future deliveries.

3) To adjust quantity delivered click on the Manage link. This will generate a dropdown menu with several options. Select the Product (Qty) option increase/decrease quantity as desired.

Yes! If you are going on vacation, or need to skip a delivery for any reason, you can manage this in Grounds & Hounds customer account.

Steps:

1) Log into your Grounds & Hounds account and click on the Manage Subscriptions link under your name.

2) To skip a delivery, click on the Manage link. This will generate a dropdown menu with several options.

3) Select the Upcoming Orders option and then click Skip Shipment for each of the scheduled shipments that you would like to skip.

Yes, you can add new coffees to your subscription through our main online shop.

Steps:

1) Log into your Grounds & Hounds customer account

2) Visit the product page of the product that you would like to subscribe to and

3) Click on the Add to Existing Subscription button